By Toivonen Marja   Tuominen Tiina   in The Service Industries Journal

ISSN:0264-2069|29|7|887-902

Routledge Ltd‎(2009)‎

Access to resources Favorite 16.296864

By Toivonen Marja   Brax Saara   Tuominen Tiina   in International Journal of Services Technology and Management

ISSN:1460-6720|10|2-3|175-189

Inderscience Publishers‎(2008)‎

Access to resources Favorite 12.222648