By Unkle Richard   Venkataraman Ray   in International Journal of Quality & Reliability Management

ISSN:0265-671X|19|8-9|986-997

Emerald Group Publishing Ltd‎(2002)‎

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By Venkataraman Ray   Unkle Richard   in International Journal of Quality & Reliability Management

ISSN:0265-671X|24|1|103-112

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 14.917526