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ISSN:1388-0292|5|1-2|65-86

Routledge Ltd‎(2002)‎

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By Singh Mamata R.   Mittal Atul K.   Upadhyay V.   in Benchmarking: An International Journal

ISSN:1463-5771|18|1|86-106

Emerald Group Publishing Ltd‎(2011)‎

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By Sharma Seema   Upadhyay V.B.   Tyagi Balram   in International Journal of Productivity and Quality Management

ISSN:1746-6474|5|2|137-151

Inderscience Publishers‎(2010)‎

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