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2Result(s)for '"Utley Joanne S."'
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By Hensley Rhonda L. Utley Joanne S. in International Journal of Quality & Reliability Management
ISSN:0265-671X|28|5|587-598
Emerald Group Publishing Ltd(2011)
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13.050077
By Utley Joanne S. May J. Gaylord in Managing Service Quality
ISSN:0960-4529|19|2|162-178
Emerald Group Publishing Ltd(2009)
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13.050077