By SchoolGoutam Kumar Kundu VIT – BusinessVIT – Business School   VIT University   Vellore   India   B. Murali Manohar VIT Business School   VIT University   Vellore   IndiaVIT Business School   VIT University   Vellore   India   BairiJayachandraSAIC-India   Bangalore   India   in The TQM Journal

ISSN:1754-2731|27|5|648-668

Emerald Group Publishing Ltd‎(2015)‎

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