By Valk Wendy van der   Rozemeijer Frank   in Journal of Services Marketing

ISSN:0887-6045|23|1|3-10

Emerald Group Publishing Ltd‎(2009)‎

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By Wynstra Finn   Axelsson Bj÷rn   Valk Wendy van der   in International Journal of Service Industry Management

ISSN:0956-4233|17|5|474-496

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 15.277481