By Brown Alan   van der Wiele Ton   in Benchmarking: An International Journal

ISSN:1463-5771|4|3|202-212

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 19.780666

By van der Wiele Ton   Brown Alan   in International Journal of Quality & Reliability Management

ISSN:0265-671X|16|3|238-252

Emerald Group Publishing Ltd‎(1999)‎

Access to resources Favorite 19.780666

By van der Wiele Ton   Brown Alan   in International Journal of Quality & Reliability Management

ISSN:0265-671X|19|5|508-523

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 19.780666

By van der Wiele Ton   Brown Alan   in Managing Service Quality

ISSN:0960-4529|8|3|170-177

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 19.780666

By Verboom Menno   van Iwaarden Jos   van der Wiele Ton   in Managing Service Quality

ISSN:0960-4529|14|6|496-505

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 16.483889

By Brown Alan   van der Wiele Ton   Loughton Kate   in International Journal of Quality & Reliability Management

ISSN:0265-671X|15|3|273-285

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 16.483889

By Sturkenboom Jorn   Van Der Wiele Ton   Brown Alan   in Total Quality Management

ISSN:1360-0613|12|2|231-246

Routledge Ltd‎(2001)‎

Access to resources Favorite 16.483889

By van der Wiele Ton   van Iwaarden Jos   Williams Roger   Dale Barrie   in International Journal of Quality & Reliability Management

ISSN:0265-671X|22|2|101-119

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 13.187111

By van Iwaarden Jos   van der Wiele Ton   Ball Leslie   Millen Robert   in International Journal of Quality & Reliability Management

ISSN:0265-671X|20|8|919-935

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 13.187111

By Dale Barrie   van Iwaarden Jos   van der Wiele Ton   Williams Roger   in Managing Service Quality

ISSN:0960-4529|15|5|470-484

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 13.187111