By Feldman Percy Marquina   Vasquez-Parraga Arturo Z.   in Journal of Consumer Marketing

ISSN:0736-3761|30|2|100-111

Emerald Group Publishing Ltd‎(2013)‎

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By Vasquez-Parraga Arturo Z   Felix Reto   Borders Aberdeen Leila   in The Journal of Business and Industrial Marketing

ISSN:0885-8624|19|6|359-371

Emerald Group Publishing Ltd‎(2004)‎

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By Torres-Moraga Eduardo   Vasquez-Parraga Arturo Z.   Barra Cristobal   in International Journal of Services and Standards

ISSN:1740-8849|6|3-4|236-255

Inderscience Publishers‎(2010)‎

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