By Vega-Vázquez Manuela   Cossío-Silva Francisco J.   Martín-Ruíz David   in Management Decision

ISSN:0025-1747|50|8|1445-1464

Emerald Group Publishing Ltd‎(2012)‎

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By Vega-Vázquez Manuela   Oviedo-García Ma Ángeles   Castellanos-Verdugo Mario   in Services Marketing Quarterly

ISSN:1533-2969|35|4|354-371

Routledge Ltd‎(2014)‎

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