By Voss Glenn B   Voss Zannie Giraud   in Journal of Services Marketing

ISSN:0887-6045|11|4|278-298

Emerald Group Publishing Ltd‎(1997)‎

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By Voss Zannie Giraud   Voss Glenn B.   Moorman Christine   in European Journal of Marketing

ISSN:0309-0566|39|9-10|1132-1150

Emerald Group Publishing Ltd‎(2005)‎

Access to resources Favorite 2.7042108