By Kemenade Everard A. van   Hardjono Teun W.   Vries Henk J. de   in International Journal of Quality & Reliability Management

ISSN:0265-671X|28|1|27-42

Emerald Group Publishing Ltd‎(2011)‎

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By Vries Henk J. de   Bayramoglu Deniz K.   Wiele Ton van der   in International Journal of Quality & Reliability Management

ISSN:0265-671X|29|4|425-435

Emerald Group Publishing Ltd‎(2012)‎

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