By Järvinen Raija   Lehtinen Uolevi   Vuorinen Ismo   in European Journal of Marketing

ISSN:0309-0566|37|5-6|774-795

Emerald Group Publishing Ltd‎(2003)‎

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By Vuorinen Ismo   Järvinen Raija   Lehtinen Uolevi   in International Journal of Service Industry Management

ISSN:0956-4233|9|4|377-396

Emerald Group Publishing Ltd‎(1998)‎

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