By Wang Chen-ya   Mattila Anna S.   in Journal of Services Marketing

ISSN:0887-6045|25|6|429-439

Emerald Group Publishing Ltd‎(2011)‎

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By Wang Chen-ya   Mattila Anna S.   in Managing Service Quality

ISSN:0960-4529|20|4|328-342

Emerald Group Publishing Ltd‎(2010)‎

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By Shaw-Er Judy   Chiang Wang   Chen Ya-Wen   in Applied Economics

ISSN:1466-4283|37|12|1399-1410

Routledge Ltd‎(2005)‎

Access to resources Favorite 4.7637997