By Nowak Linda I   Washburn Judith H   in Journal of Services Marketing

ISSN:0887-6045|12|6|441-452

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 13.114759

By Washburn Judith H   Till Brian D   Priluck Randi   in Journal of Consumer Marketing

ISSN:0736-3761|17|7|591-604

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 10.928966