By Ngai E.W.T.   Wat F.K.T.   in Omega

ISSN:0305-0483|31|4|275-286

Elsevier‎(2003)‎

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By Wat F.K.T.   Ngai E.W.T.   Cheng T.C.E.   in International Journal of Services Technology and Management

ISSN:1460-6720|6|1|55-71

Inderscience Publishers‎(2005)‎

Access to resources Favorite 13.29439