By Webster Calum   Hung Li-Chu   in The TQM Magazine

ISSN:0954-478X|6|5|50-55

Emerald Group Publishing Ltd‎(1994)‎

Access to resources Favorite 12.492692

By Webster Calum   Lu Yi-Chen   in Managing Service Quality

ISSN:0960-4529|5|4|49-56

Emerald Group Publishing Ltd‎(1995)‎

Access to resources Favorite 12.492692