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ISSN:0954-478X|18|1|55-66

Emerald Group Publishing Ltd‎(2006)‎

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ISSN:1360-0613|13|4|419-426

Routledge Ltd‎(2002)‎

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By Lilja Johan   Wiklund Håkan   in International Journal of Quality and Service Sciences

ISSN:1756-669X|7|1|34-49

Emerald Group Publishing Ltd‎(2015)‎

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By Wiklund Håkan   Wiklund Pia Sandvik   in Total Quality Management

ISSN:1360-0613|13|2|233-239

Routledge Ltd‎(2002)‎

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By Wiklund Pia Sandvik   Wiklund Håkan   in Managing Service Quality

ISSN:0960-4529|9|6|434-443

Emerald Group Publishing Ltd‎(1999)‎

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By Klefsjö Bengt   Wiklund Håkan   Edgeman Rick L   in Measuring Business Excellence

ISSN:1368-3047|5|1|31-35

Emerald Group Publishing Ltd‎(2001)‎

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By Wiklund Håkan   Klefsjö Bengt   Wiklund Pia Sandvik   Edvardsson Bo   in The TQM Magazine

ISSN:0954-478X|15|2|99-107

Emerald Group Publishing Ltd‎(2003)‎

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By Lagrosen Yvonne   Bäckström Ingela   Wiklund Håkan   in The TQM Journal

ISSN:1754-2731|24|1|59-71

Emerald Group Publishing Ltd‎(2012)‎

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