By Karlsson Soren   Wiklund Pia Sandvik   in Total Quality Management

ISSN:1360-0613|8|1|55-66

Routledge Ltd‎(1997)‎

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By Wiklund Håkan   Wiklund Pia Sandvik   in Total Quality Management

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Routledge Ltd‎(2002)‎

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By Wiklund Pia Sandvik   Wiklund Håkan   in Managing Service Quality

ISSN:0960-4529|9|6|434-443

Emerald Group Publishing Ltd‎(1999)‎

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By Wiklund Håkan   Klefsjö Bengt   Wiklund Pia Sandvik   Edvardsson Bo   in The TQM Magazine

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Emerald Group Publishing Ltd‎(2003)‎

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