By McCormack Kevin   Willems Jurgen   Bergh Joachim van den   Deschoolmeester Dirk   Willaert Peter   Štemberger Mojca Indihar   Škrinjar Rok   Trkman Peter   Ladeira Marcelo Bronzo   Oliveira Marcos Paulo Valadares de   Vuksic Vesna Bosilj   Vlahovic Nikola   in Business Process Management Journal

ISSN:1463-7154|15|5|792-815

Emerald Group Publishing Ltd‎(2009)‎

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