By Karapetrovic S.   Willborn W.   in The Service Industries Journal

ISSN:0264-2069|21|2|117-136

Routledge Ltd‎(2001)‎

Access to resources Favorite 11.73135

By Beckmerhagen I.A.   Berg H.P.   Karapetrovic S.V.   Willborn W.O.   in Managerial Auditing Journal

ISSN:0268-6902|18|6-7|560-568

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 1.6414158

By Beckmerhagen I.A.   Berg H.P.   Karapetrovic S.V.   Willborn W.O.   in International Journal of Quality & Reliability Management

ISSN:0265-671X|20|2|210-228

Emerald Group Publishing Ltd‎(2003)‎

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By Beckmerhagen I.A.   Berg H.P.   Karapetrovic S.V.   Willborn W.O.   in The TQM Magazine

ISSN:0954-478X|16|1|14-25

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 1.6414158