By Dale B.G.   Zairi M   Van der Wiele A   Williams A.R.T.   in Measuring Business Excellence

ISSN:1368-3047|4|3|4-10

Emerald Group Publishing Ltd‎(2000)‎

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By Dale B.G.   van der Wiele A   Williams A.R.T.   in Managing Service Quality

ISSN:0960-4529|11|4|241-248

Emerald Group Publishing Ltd‎(2001)‎

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By van der Wiele A   Dale B.G.   Williams A.R.T.   in International Journal of Quality Science

ISSN:1359-8538|2|4|236-252

Emerald Group Publishing Ltd‎(1997)‎

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By van der Wiele A   Williams A.R.T.   Brown A   Dale B.G.   in Business Process Management Journal

ISSN:1463-7154|7|4|323-331

Emerald Group Publishing Ltd‎(2001)‎

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By van der Wiele A   Williams A.R.T.   Dale B.G.   in Business Process Management Journal

ISSN:1463-7154|6|5|417-427

Emerald Group Publishing Ltd‎(2000)‎

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By Williams A.R.T.   Dale B.G.   Visser R.L.   Van der Wiele T   in Measuring Business Excellence

ISSN:1368-3047|5|2|39-44

Emerald Group Publishing Ltd‎(2001)‎

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By Williams A.R.T.   Dale B.G.   Visser R.L.   Van der Wiele T   in Measuring Business Excellence

ISSN:1368-3047|5|3|24-29

Emerald Group Publishing Ltd‎(2001)‎

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By van der Wiele A   Williams A.R.T.   Dale B.G.   Carter G   Kolb F   Luzon D.M.   Schmidt A   Wallace M   in International Journal of Quality & Reliability Management

ISSN:0265-671X|13|1|84-104

Emerald Group Publishing Ltd‎(1996)‎

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