By Wilson Alan M   in International Journal of Service Industry Management

ISSN:0956-4233|8|1|87-102

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 13.3821535

By Wilson Alan M   in Managing Service Quality

ISSN:0960-4529|8|6|414-420

Emerald Group Publishing Ltd‎(1998)‎

Access to resources Favorite 13.3821535

By Wilson Alan M.   in European Journal of Marketing

ISSN:0309-0566|35|3-4|353-367

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 3.3732953

By Gotsi Manto   Wilson Alan M.   in Corporate Communications: An International Journal

ISSN:1356-3289|6|1|24-30

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 2.9516335