By Wirtz Jochen   in International Journal of Service Industry Management

ISSN:0956-4233|14|1|96-119

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 18.49561

By Wirtz Jochen   in Managing Service Quality

ISSN:0960-4529|11|2|99-112

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 18.49561

By Wirtz Jochen   Ehret Michael   in European Business Review

ISSN:0955-534X|21|4|380-394

Emerald Group Publishing Ltd‎(2009)‎

Access to resources Favorite 14.796487

By Wirtz Jochen   Kum Doreen   in Journal of Services Marketing

ISSN:0887-6045|15|4|282-299

Emerald Group Publishing Ltd‎(2001)‎

Access to resources Favorite 14.796487

By Wirtz Jochen   Chew Patricia   in International Journal of Service Industry Management

ISSN:0956-4233|13|2|141-162

Emerald Group Publishing Ltd‎(2002)‎

Access to resources Favorite 14.796487

By Wirtz Jochen   Johnston Robert   in Managing Service Quality

ISSN:0960-4529|13|1|10-19

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 14.796487

By Wirtz Jochen   Tomlin Monica   in Managing Service Quality

ISSN:0960-4529|10|4|205-215

Emerald Group Publishing Ltd‎(2000)‎

Access to resources Favorite 14.796487

By Heracleous Loizos   Wirtz Jochen   in Managing Service Quality

ISSN:0960-4529|16|1|12-22

Emerald Group Publishing Ltd‎(2006)‎

Access to resources Favorite 14.796487

By Wirtz Jochen   Mattila Anna S   in International Journal of Service Industry Management

ISSN:0956-4233|15|2|150-166

Emerald Group Publishing Ltd‎(2004)‎

Access to resources Favorite 12.946926

By Wirtz Jochen   Mattila Anna S   in Journal of Services Marketing

ISSN:0887-6045|17|7|649-665

Emerald Group Publishing Ltd‎(2003)‎

Access to resources Favorite 12.946926