By Cui Ligang   Xu Maozeng   Wu Desheng Dash   Wu Min   in International Journal of Information Technology and Management

ISSN:1461-4111|10|1|60-68

Inderscience Publishers‎(2011)‎

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By Feng Mengying   Mangan John   Wong Chee   Xu Maozeng   Lalwani Chandra   in The Service Industries Journal

ISSN:0264-2069|34|12|1021-1041

Routledge Ltd‎(2014)‎

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