By White Lesley   Yanamandram Venkat   in Managing Service Quality

ISSN:0960-4529|14|2-3|183-194

Emerald Group Publishing Ltd‎(2004)‎

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By Held Carsten   Duncan Glen   Yanamandram Venkat   in International Journal of Learning and Change

ISSN:1740-2875|7|1-2|104-125

Inderscience Publishers‎(2013)‎

Access to resources Favorite 14.278029