By Yap Kenneth B.   Sweeney Jillian C.   in Journal of Services Marketing

ISSN:0887-6045|21|2|137-148

Emerald Group Publishing Ltd‎(2007)‎

Access to resources Favorite 11.496434

By Yap Kenneth B.   Wong David H.   Loh Claire   Bak Randall   in The International Journal of Bank Marketing

ISSN:0265-2323|28|1|27-46

Emerald Group Publishing Ltd‎(2010)‎

Access to resources Favorite 9.403225