By Cunningham Lawrence F.   Young Clifford E.   Gerlach James   in Journal of Services Marketing

ISSN:0887-6045|23|1|11-23

Emerald Group Publishing Ltd‎(2009)‎

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By Cunningham Lawrence F.   Young Clifford E.   Lee Moonkyu   Ulaga Wolfgang   in International Marketing Review

ISSN:0265-1335|23|2|192-210

Emerald Group Publishing Ltd‎(2006)‎

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By Cunningham Lawrence F.   Gerlach James H.   Harper Michael D.   Young Clifford E.   in International Journal of Service Industry Management

ISSN:0956-4233|16|4|357-372

Emerald Group Publishing Ltd‎(2005)‎

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By Cunningham Lawrence F   Young Clifford E   Ulaga Wolfgang   Lee Moonkyu   in Journal of Services Marketing

ISSN:0887-6045|18|6|421-432

Emerald Group Publishing Ltd‎(2004)‎

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