By Yunus Erlinda N.     in International Journal of Services and Operations Management

ISSN:1744-2370|13|2|189-207

Inderscience Publishers‎(2012)‎

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By Yunus Erlinda N.   Tadisina Suresh K.   in Business Process Management Journal

ISSN:1463-7154|22|1|89-115

Emerald Group Publishing Ltd‎(2016)‎

Access to resources Favorite 14.974564