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ISSN:0960-4529|12|3|135-139

Emerald Group Publishing Ltd‎(2002)‎

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By Bitner Mary Jo   Faranda William T.   Hubbert Amy R.   Zeithaml Valarie A.   in International Journal of Service Industry Management

ISSN:0956-4233|8|3|193-205

Emerald Group Publishing Ltd‎(1997)‎

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