By Koenig-Lewis Nicole   Marquet Morgan   Palmer Adrian   Zhao Anita Lifen   in The Service Industries Journal

ISSN:0264-2069|35|10|537-554

Routledge Ltd‎(2015)‎

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By Zhao Anita Lifen   Koenig-Lewis Nicole   Hanmer-Lloyd Stuart   Ward Philippa   in The International Journal of Bank Marketing

ISSN:0265-2323|28|1|7-26

Emerald Group Publishing Ltd‎(2010)‎

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By Zhao Anita Lifen   Hanmer-Lloyd Stuart   Ward Philippa   Goode Mark M.H.   in The International Journal of Bank Marketing

ISSN:0265-2323|26|7|505-525

Emerald Group Publishing Ltd‎(2008)‎

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