By Zink K.J.   Schmidt A   in International Journal of Quality Science

ISSN:1359-8538|3|2|147-170

Emerald Group Publishing Ltd‎(1998)‎

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By Zink K.J.   Schmidt A   Voß W   in The TQM Magazine

ISSN:0954-478X|9|3|217-220

Emerald Group Publishing Ltd‎(1997)‎

Access to resources Favorite 13.736441