By Waldner Florian   Zsifkovits Martin   Heidenberger Kurt   in International Journal of Services, Economics and Management

ISSN:1753-0822|5|1-2|5-20

Inderscience Publishers‎(2013)‎

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ISSN:1368-2156|12|3-4|250-279

Inderscience Publishers‎(2011)‎

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