Building the High-Trust Organization
：Strategies for Supporting Five Key Dimensions of Trust
( J-B International Association of Business Communicators )
Publication subTitle ：Strategies for Supporting Five Key Dimensions of Trust
Publication series ：J-B International Association of Business Communicators
Author： Pamela S Shockley-Zalabak
Publisher： John Wiley & Sons Inc
Publication year： 2010
E-ISBN: 9780470583296
P-ISBN(Hardback): 9780470394724
Subject： C936 Histological management
Language： ENG
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Description
Based on IABC sponsored research in over 60 organizations, this guide provides an easy-to-administer model and instrument for measuring and managing trust in organizations. An explanation and practical applications accompany each of the model's five critical dimensions of trust: Competence, Openness and Honesty, Concern for Others, Reliability, and Identification. Using rich case examples and interviews, the book examines diverse approaches and opportunities for building trust--in peer groups, virtual environments, and with managers/supervisors, and top management. Individual interviews represent diverse organizational positions, responsibilities, perspectives, and geographic locations.
Note: CD-ROM/DVD and other supplementary materials are not included as part of Kindle edition of this book.
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