Improving Performance :How to Manage the White Space on the Organization Chart

Publication subTitle :How to Manage the White Space on the Organization Chart

Author: Geary A. Rummler  

Publisher: John Wiley & Sons Inc‎

Publication year: 2012

E-ISBN: 9781118225592

P-ISBN(Hardback):  9781118143704

Subject: F404 industrial labour and wage, labour productivity

Language: ENG

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Description

Improving Performance is recognized as the book that launched the Process Improvement revolution. It was the first such approach to bridge the gap between organization strategy and the individual. Now, in this revised and expanded new edition, Gary Rummler reflects on the key needs of organizations faced with today's challenge of managing change in today's complex world. The book shows how to apply the three levels of performance and link performance to strategy, move from annual programs to sustained performance improvement, redesign processes, overcome the seven deadly sins of performance improvement and much more.

Chapter

Title page

pp.:  1 – 3

Copyright page

pp.:  3 – 4

Contents

pp.:  4 – 5

List of Figures and Tables

pp.:  5 – 7

Foreword

pp.:  7 – 11

Preface

pp.:  11 – 13

The Authors

pp.:  13 – 19

PART THREE: Applying the Three Levels of Performance

pp.:  47 – 95

Index

pp.:  95 – 284

Instructor’s Guide

pp.:  284 – 290

LastPages

pp.:  290 – 291

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