DISTRIBUTED SCHEDULING TO SUPPORT A CALL CENTER: A COOPERATIVE MULTIAGENT APPROACH

Author： Brazier Frances M. T.   Jonker Catholijn M.   Jungen Frederik Jan   Treur Jan  

Publisher： Taylor & Francis Ltd

ISSN： 1087-6545

Source： Applied Artificial Intelligence, Vol.13, Iss.1-2, 1999-01, pp. : 65-90

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