A service delivery approach to measuring facility performance in local government

By Brackertz Nicola   Kenley Russell  

Facilities, Vol. 20, Iss. 3-4, 2002-03 ,pp. : 127-135

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Impacts of facility service procurement methods on perceived performance of hospital engineering services

By Yik Francis W.H.   Lai Joseph H.K.   Yuen P.L.  

Facilities, Vol. 30, Iss. 1-2, 2012-01 ,pp. : 56-77

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

A performance measurement system for facility management: The case study of a medical service authority

By Toni Alberto Felice De   Fornasier Andrea   Montagner Mattia   Nonino Fabio  

International Journal of Productivity and Performance Management, Vol. 56, Iss. 5-6, 2007-06 ,pp. : 417-435

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

TQM and business performance in the service sector: a Singapore study

By Brah Shaukat A   Wong Jen Li   Rao B Madhu  

International Journal of Operations & Production Management, Vol. 20, Iss. 11, 2000-11 ,pp. : 1293-1312

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Identifying key enablers to improve business performance in Taiwanese electronic manufacturing companies

By Huang Tsu-Te Andrew   Stewart Rodney Anthony   Chen Le  

International Journal of Operations & Production Management, Vol. 30, Iss. 2, 2010-01 ,pp. : 155-180

Emerald Group Publishing Ltd

Access to resources Recommend Favorite