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Emerald Group Publishing Ltd

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Benchmarking on total quality management adoption: a positioning model

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The best commonly followed practices in the human resource dimension of quality management in new industrializing countries: The case of China, India and Mexico

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International Journal of Quality & Reliability Management, Vol. 16, Iss. 3, 1999-03 ,pp. : 215-226

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Benchmarking practices of quality function deployment: results from a field study

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