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International Journal of Quality & Reliability Management, Vol. 22, Iss. 4, 2005-04 ,pp. : 354-375

Emerald Group Publishing Ltd

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Developing a conceptual model of lead performance measurement and benchmarking: A multiple case analysis

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Benchmarking and performance measurement in public sectors

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International Journal of Public Sector Management, Vol. 12, Iss. 2, 1999-02 ,pp. : 121-144

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Benchmarking best-practice performance measurement within companies

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Developing a performance measurement audit template ‐ a benchmarking study

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Emerald Group Publishing Ltd

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