A virtual case benchmarking scheme for vendors' performance assessment

Author： Lau Henry C.W.   Lau Peter K.H.   Fung Richard Y.K.   Chan Felix T.S.   Ip Ralph W.L.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-5771

Source： Benchmarking: An International Journal, Vol.12, Iss.1, 2005-01, pp. : 61-80

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