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Facilities, Vol. 15, Iss. 3-4, 1997-03 ,pp. : 57-61

Emerald Group Publishing Ltd

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Benchmarking financial services and online innovations

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Benchmarking: An International Journal, Vol. 11, Iss. 5, 2004-10 ,pp. : 431-446

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Benchmarking in water supply services: the lessons learnt

By Love R   Bunney H.S.   Smith M   Dale B.G.  

Benchmarking: An International Journal, Vol. 5, Iss. 1, 1998-01 ,pp. : 59-70

Emerald Group Publishing Ltd

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Benchmarking the port services: a customer oriented proposal

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Benchmarking: An International Journal, Vol. 11, Iss. 3, 2004-03 ,pp. : 320-330

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A framework for information services: benchmarking for countries and companies

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