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By Lam Edmond W.M.   Chan Albert P.C.   Chan Daniel W.M.  

Benchmarking: An International Journal, Vol. 14, Iss. 5, 2007-09 ,pp. : 624-638

Emerald Group Publishing Ltd

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The relationship between total quality management and project performance in building planning phase: An empirical study of real estate industries in Taiwan

By Shieh How-Ming   Wu Kuei-Yang  

Total Quality Management, Vol. 13, Iss. 1, 2002-01 ,pp. : 133-151

Routledge Ltd

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Benchmarking success of building maintenance projects

By Lam Edmond W.M.   Chan Albert P.C.   Chan Daniel W.M.  

Facilities, Vol. 28, Iss. 5-6, 2010-01 ,pp. : 290-305

Emerald Group Publishing Ltd

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A practical approach to benchmarking in three service industries

By Simpson Mike   Kondouli Dimitra  

Total Quality Management, Vol. 11, Iss. 4-6, 2000-07 ,pp. : 623-630

Routledge Ltd

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Comparing IT success in manufacturing and service industries

By Sohal Amrik S.   Moss Simon   Ng Lionel  

International Journal of Operations & Production Management, Vol. 21, Iss. 1-2, 2001-01 ,pp. : 30-45

Emerald Group Publishing Ltd

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