Author: Scavarda Luiz Felipe Schaffer Jens Scavarda Annibal José Reis Augusto da Cunha Schleich Heinrich
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-5771
Source: Benchmarking: An International Journal, Vol.16, Iss.3, 2009-05, pp. : 387-400
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Abstract
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