![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
Author: Kumar Sunil
Publisher: Emerald Group Publishing Ltd
ISSN: 1463-5771
Source: Benchmarking: An International Journal, Vol.18, Iss.5, 2011-08, pp. : 616-643
Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.
Abstract
Related content
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)
![](/images/ico/ico_close.png)
![](/images/ico/ico5.png)