Author： Zapatero Enrique G
Publisher： Emerald Group Publishing Ltd
ISSN： 1463-5771
Source： Benchmarking: An International Journal, Vol.3, Iss.4, 1996-04, pp. : 17-27
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Abstract
Presents the findings concerning a search for an objective way of assessing the quality of commercially-available, multi-criteria decision support software. As hardware prices continue to decline, consumers are spending relatively large sums of money on software. There is a powerful need for decision makers to justify these cash outlays based on the impact on the quality of the decisions made using multi-criteria tools. After a thorough literary search for such an assessment uncovered the lack of field-tested assessment batteries, develops an evaluation tool and undertakes an experiment to gain insight on the performance of this evaluation tool.
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