Effective process management through performance measurement: Part II – benchmarking total quality-based performance measurement for best practice

Author： Sinclair David Zairi Mohamed

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.1, Iss.2, 1995-02, pp. : 58-72

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract

Related content

Effective process management through performance measurement: part I – applications of total quality-based performance measurement

By Sinclair David Zairi Mohamed

Business Process Management Journal, Vol. 1, Iss. 1, 1995-01 ,pp. : 75-88

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Effective process management through performance measurement: Part III-an integrated model of total quality-based performance measurement

By Sinclair David Zairi Mohamed

Business Process Management Journal, Vol. 1, Iss. 3, 1995-03 ,pp. : 50-65

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Benchmarking best-practice performance measurement within companies

By Sinclair David Zairi Mohamed

Benchmarking: An International Journal, Vol. 2, Iss. 3, 1995-03 ,pp. : 53-71

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Implementing a quality-based performance measurement system: A case study approach

By Jochem Roland Menrath Martin Landgraf Katja

The TQM Journal, Vol. 22, Iss. 4, 2010-01 ,pp. : 410-422

Emerald Group Publishing Ltd

Access to resources Recommend Favorite

Total quality management and the performance measurement barrier

By van Schalkwyk Johan C

The TQM Magazine, Vol. 10, Iss. 2, 1998-02 ,pp. : 124-131

Emerald Group Publishing Ltd

Access to resources Recommend Favorite