Core process management practices, quality tools and quality improvement in ISO 9001 certified manufacturing companies

Author： Psomas Evangelos L.   Fotopoulos Christos V.   Kafetzopoulos Dimitrios P.  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.17, Iss.3, 2011-06, pp. : 437-460

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