Ideas on motivating people, addressing complaints and training (IMPACT): an application of benchmarking: Learning best practice from Hewlett‐Packard

Author： Prior-Smith Karen   Perrin Mary  

Publisher： Emerald Group Publishing Ltd

ISSN： 1463-7154

Source： Business Process Management Journal, Vol.2, Iss.1, 1996-01, pp. : 7-25

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