Rationalizing the customer service process

Author: Kim Hee-Woong   Kim Young-Gul  

Publisher: Emerald Group Publishing Ltd

ISSN: 1463-7154

Source: Business Process Management Journal, Vol.7, Iss.2, 2001-05, pp. : 139-156

Disclaimer: Any content in publications that violate the sovereignty, the constitution or regulations of the PRC is not accepted or approved by CNPIEC.

Previous Menu Next

Abstract