Quality costing in a small engineering company: issues and difficulties

By Roden S   Dale B.G.  

The TQM Magazine, Vol. 13, Iss. 6, 2001-10 ,pp. : 388-400

Emerald Group Publishing Ltd

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Quality and risk management: what are the key issues?

By Williams Roger   Bertsch Boudewijn   Dale Barrie   Wiele Ton van der   Iwaarden Jos van   Smith Mark   Visser Rolf  

The TQM Magazine, Vol. 18, Iss. 1, 2006-01 ,pp. : 67-86

Emerald Group Publishing Ltd

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Sustaining total quality management: what are the key issues?

By Dale B.G.   Boaden R.J.   Wilcox M   McQuater R.E.  

The TQM Magazine, Vol. 9, Iss. 5, 1997-05 ,pp. : 372-380

Emerald Group Publishing Ltd

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Customer complaints handling system: key issues and concerns

By Lam N. W. W.   Dale B. G.  

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Quality costing of an administrative process

By Bland F Merle   Maynard John   Herbert David W  

The TQM Magazine, Vol. 10, Iss. 5, 1998-05 ,pp. : 367-377

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