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International Journal of Quality & Reliability Management, Vol. 28, Iss. 2, 2011-01 ,pp. : 195-219

Emerald Group Publishing Ltd

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Does the implementation of total quality management (TQM) change the wellbeing and work-related attitudes of health care personnel?: Study of a TQM prize-winning surgical clinic

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TQM: the role of leadership and culture

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The role of quality cost in TQM

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The TQM Magazine, Vol. 9, Iss. 6, 1997-06 ,pp. : 410-413

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Supervisors' role in TQM and non-TQM firms

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